Frequently Asked Questions

  1. My television won't power on. What could be wrong?
    Make sure your power cord is firmly plugged into both the back of the TV and the power outlet. Some models have a power switch on the back of the TV – make sure it is in the ON position. If you are trying to turn on your TV using the remote control, make sure you are using new batteries and that they are inserted properly. On Universal Remote controls, first press the "TV" button on remote control, and then press the POWER button.
  2. How I get to the TV Channels I want?
    Your new TV has to search for channels during the initial Start-Up phase. Please follow the Channel Scan/Auto Scan portion of the User's Manual.
  3. I'm trying to set up my cable/satellite/universal remote to work with your television. What is the manufacturer's code for my ARIO TV?
    Cable and Satellite content providers control the remote codes, and we apologize for any confusion during the remote programming. Please try the following codes 10019, 0178, 10178, 0030, 10030, 0835, 10835, or for Dish Network try 627, 659 or 505. For Fios TV (Verizon), try the code 3264. These codes may not work on some universal remotes. If there is another code listed for ARIO in your universal remote control guide, please try that code. Refer to the Remote Control Guide under your TV's model number for more information.
  4. I have everything connected, but there is no picture or sound?
    Make sure all cables are firmly connected into your television and your external AV sources. After you have made all connections, press the INPUT or SOURCE button on either the TV or the remote and choose the correct source. Make sure your cable, satellite, or set-top box is turned on. If these step fail, try a different set of cables.
  5. Why does my TV display the message "No Signal"?
    Check the input menu. Make sure that you select the correct input relative to how your source is connected. Also make sure the device you have connected to the TV is on and operating correctly.
  6. I have sound with no picture.
    Make sure all cables are firmly connected into your television and your external AV source. After you have made all connections, make sure the sound input matches the video input. If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties. Check to make sure the brightness/contrast settings are correct by entering the main menu and adjusting.
  7. I have picture with no sound.
    Make sure the television is not muted. Check all cables to ensure they are firmly connected into the TV and your eternal AV source. After you have done so, check to see that the video input matches the sound input. Increase the volume on either the remote control or TV. If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties.
  8. I am experiencing poor picture quality or static. What could this be?
    Interference may be causing poor picture quality or static. To remedy this you may try moving any infrared equipment away from the television. Make sure all cable connections are secure and that the cables are working correctly. If you are experiencing noise or ghosting during cable or satellite broadcasts, switch to another TV station because some channels may be having broadcast difficulties.
  9. Why are there black or grey bars on the sides of my picture?
    The aspect ratio of HDTV is 16:9 (1.78:1). However, movies and shows are filmed at several different aspect ratios, including 2.35:1. Anything with a wider aspect ratio still requires the use of letterboxing ("black bars") to fit the entire image on screen. Some TVs and DVD players have a zoom function that allows you to blow up the image so it fills the screen, but the sides of the image will be cropped.
  10. My remote control is not working or only works when I am close to the television.
    Make sure you are using new batteries and that they are inserted correctly. Your remote will operate 15 ft. away from the television, and 30 degrees from center in either direction. Make sure you are trying to operate the remote in this range.
  11. Are ARIO TVs wall mountable?
    Yes, all ARIO models above 12" are wall mountable and are VESA compliant which means the bracket you get must be VESA standard.
  12. I lost my Manual, Quick Start Guide, Warranty Card, Remote Control Guide, or other material. Where can I find another one?
    Please call our Customer Service team or email us. Go to the "Contact" portion of the web site to obtain the correct customer support information.
  13. I opened the box and an accessory was missing. What do I do?
    Please call our Customer Service team so we can get you a replacement. Go to the "Contact" portion of the web site to obtain the correct customer support phone number.
  14. Why am I getting a black square in the center of my television screen?
    The Closed Caption function is set in the "text" mode. To remove it, access Closed Caption in the Main Menu and change the Mode setting from "text" to "off".
  15. On some channels I am getting another language or sometimes no sound at all.
    That would indicate that the MTS mode on your unit is set to "SAP" mode. We suggest setting the MTS mode to either "Stereo" or "Mono". For further instruction, please see "Audio Adjust" or "Multi-channel TV Sound (MTS)" in your User's Manual.
  16. When I turn off my television, there is a white flash on the screen. Is this normal?
    Yes, this is normal. That is the LCD backlight powering down.
  17. I have connected an external AV source to my television and I get no picture and/or sound.
    Make sure to connect the cables to the correct outputs on your external AV source and the inputs on your television. Press the INPUT or SOURCE button to select the input mode that corresponds to your connection to the external AV source. Turn on your external AV source. Check for the correct settings in the Audio Select menu on your TV.
  18. Can you connect video game systems to the unit?
    Yes, this TV offers many inputs for your video game system. Depending on your Gaming System and TV, there are different variations (AV, S-video, Component, or HDMI) of options to allow you to get the most out of your gaming console and TV.
  19. Can the unit be used as a computer monitor?
    Many of our models can be used as Computer monitors as well. As long as the model has a VGA or HDMI input then you can connect your computer using the supported resolutions in your user manual.
  20. I can't control my television with my current remote control.
    Check to see that the television is still plugged in to the outlet. If you have a television with a universal remote, be sure to select the TV mode on the remote. If the remote still does not work, reset the remote by removing and reinserting the batteries (assuring the batteries are installed in the correct position). Then press the power button down for 30 seconds. If the problem still exists, replace the batteries if needed.

    If you have reset or changed the batteries in a universal remote control, you will need to reprogram the remote for the TV and other units.
  21. Do I need an antenna to use this unit if I don't subscribe to a Cable or Satellite service?
    Yes, you will need a Digital Antenna if you don't have a cable or satellite provider.
  22. I currently receive digital cable from my cable company. Isn't that HDTV?
    Many Cable TV companies use the term "digital cable" to refer to the digital compression which allows them to provide more analog channels. It does not necessarily mean they are providing an HDTV signal. Contact your service provider to learn more about HDTV programming packages.
  23. What if I currently subscribe to a digital satellite service provider?
    All satellite service providers (DIRECTV, Dish Network and Voom) have HDTV programming available. Contact your service provider to learn more about HDTV programming packages.
  24. What if I don't use satellite and my local cable company doesn't offer HDTV programming?
    Depending on your location, you may be able to receive HDTV broadcasting using a terrestrial (over-the-air) antenna. Antennas are available at most electronic superstores and home theater audio and video dealers.
  25. My TV is making a buzzing/humming noise. How do I make it stop?
    This noise is normal and within the FCC standard for acoustic noise standard. The noise should be within the allotted 30dB/A level for audio. If you think the noise is excessive, call ARIO technical support line.
  26. I just purchased a TV, and have it connected to a cable wire (no cable box) but I only get channels 1-13. Is there something wrong with the set?
    There is nothing wrong with your television. You must go into your TV's menu, and then go to TV Setup -> TV System -> Cable -> STD -> Channel Scan. Once you have done this, you should have a good image. If not, your cable provider may be using a different type of frequency; in this case, you should try changing the source from STD to ICR or HRC.
  27. No audio on local channels?
    Your TV is designed to receive Stereo broadcasts. It is also capable of receiving SAP (Second Audio Programs) available from TV stations. Some stations broadcast radio stations, weather, foreign language or nothing at all on this frequency. If your TV was mistakenly set to receive SAP, then you may be getting the wrong audio or no audio on some stations. To alleviate this problem access the MTS STATUS screen of your TV MENU and make sure you highlight STEREO instead of SAP. This should solve the problem.
  28. Where does the LED backlight come from in the LED units?
    Our LED units have Edge Lit LED backlighting technology. This technology consists of the light coming from the edges of the panel as opposed to Full Array LED Backlighting which uses more light and more wattage.